How long will it take to receive my order after I have placed it?

Most of our packages arrive within 15-20 business days of you receiving tracking information. Items will leave our warehouse 2-3 business days after an order is placed and you will receive tracking information for your order. We offer deliver select products within the USA in 3-5 business days.

Your tracking information may show the same status for 2-10 days until it clears the appropriate customs in your respective country. After clearing customs you will see your tracking information update regularly. If there are any additional issues with your tracking after 10 days please email us at support@swagpawz.com

Do you have a store locally in my country?

No, currently we are only an online business. We hope we have better prices and products than your local store! Our main priority is to provide you with an equal or better shopping experience than your local store as well. If you have suggestions please contact us. We love feedback!

Do you charge cancellation fees?

Any order can be cancelled with a full-refund if we are contacted within 24 hrs and prior to shipping. If for any reason an order needs to be cancelled after 24 hours or has been shipped, we will provide a refund within 10 business days if for a valid reason and the item is returned.

Where do your items come from?

Our items come from several regions of the world. We have warehouse locations in the U.S. and Asia. Items may be shipped from either location.

What countries do you ship to?

Currently, we ship worldwide. If there is an issue with shipping to your country we will let you know immediately and find a solution.