If you are not 100% satisfied with your purchase from Swagpawz you can return or exchange any item, provided the item is unworn & unopened (in accordance with U.S. Sanitary and Health Codes) within 14 days(10 business days).
The only exception to this policy is dog beds which we are unable to refund due to hygiene reasons. We strive for all our customers to feel not just satisfied but delighted in their shopping experience with us.
To ensure your purchase fits your pup, please check the size guides, as many of our products are custom and have their own size guides. Most of our clothing & accessories runs a little smaller so it's always best to buy 1 size up than normal.
What do I do if I need to return something?
We want returns to be as easy as possible. To initiate a return, please send our friendly customer service team an email at firstname.lastname@example.org and we will provide a Return Shipping label for you. Processing time for returns take 7-14 Days. If you wish to send the item back yourself we will give you the address to send it in to. Easy as that!
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
What happens if your package is marked as returned to sender, unclaimed or refused?
In the event that your order is returned to us marked as “Return to Sender,” “Unclaimed” or “Refused,” you will be contacted immediately and a reshipping fee must be paid. If the you decide that you no longer want to proceed with the order, Swagpawz may provide the option for refund less initial shipping charges and any charges incurred to accept the returned package. Please note that the reshipping fee and the initial shipping fee may vary depending on the delivery address and method.
To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
Swagpawz does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.