Shipping & Delivery


Shipping Fees & Delivery Time

We offer complimentary worldwide shipping with all orders.

Swagpawz is not liable if the incorrect or missing shipping information is provided at checkout. We are not liable to refund or change the delivery address in such circumstances. 

Please ensure all of your shipping details are 100% complete and correct before placing the order. If shipping information has been entered incorrectly, please contact our Customer Care team at support@swagpawz.com within two (2) hours of your order placement.

Swagpawz is responsible for delivering the item to the shipping address provided, we are not liable if the item is lost or stolen after the item has been delivered. Please ensure the delivery location is a safe environment.

Please note that our standard delivery time is between 15-20 business days for standard delivery time. Weekends and public holidays are not included.

We process all orders within 2-3 business days excluding holidays and weekends.

Keep in mind that we ship item(s) as soon as they’re available, and we have multiple warehouses in the world that stock different products. So if there’s more than one item in your order, you may receive the items separately (at no extra charge). We’ll send you separate email confirming the shipment along with tracking numbers.

Please note, due to the outbreak of Covid-19, our team and the courier partner may experience delays. Shipments are now expected to take slightly longer than the usual delivery time. If you have any questions, please do not hesitate to contact us.

Shipping time may vary due to product availability. Swagpawz reserves the rights to cancel any orders that involve product availability in which the customers will be contacted.

In the event of cancelled orders, our refunds take 5-7 business days to process, as all payments go through a payment gateway and it takes a couple of working days for settlement.

Please note that any taxes and customs fees in regard to your purchase are to be held responsible by the customer.

If you have any questions related to your delivery, please contact our Customer Care team at support@swagpawz.com